Based on the linked source; automatically prepared and checked against the original report.
Policy and pricing
The report calls for UK Government policy and funding streams to support more inclusive car clubs. Recommendations include discounted rates for disabled users, simpler pricing and flexible cancellation policies. A proposed pilot could test cancellation windows of two or three hours before bookings, reflecting the unpredictable nature of some impairments. Discount eligibility could be linked to existing disability passes.
Vehicles and services
CoMoUK proposes trials of vehicle adaptations and better information about accessibility features. Longer-term recommendations include expanding the range of adapted vehicles, delivering cars to users’ homes and collecting them after bookings. The report also suggests allowing alternative drivers, such as carers, friends or family members. These ideas are presented as potential improvements requiring further testing.
Awareness and implementation
The report recommends a major awareness-raising campaign, accessible websites and apps, and a full audit of operators’ communications. It also calls for specialist staff training and an annual summit involving operators, governments and disability organisations. CoMoUK and TRL developed the recommendations after reviewing evidence and engaging operators, authorities, charities and disabled people’s organisations. The Motability Foundation funded the project.
