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Heathrow deployment
The trial at Heathrow Airport Terminal 3 was implemented with ABM, the UK’s largest provider of assisted travel services. It adds another international airport to WHILL’s autonomous mobility network, which the company says operates at 26 airports and facilities across North America, Europe and Asia.
How the service works
Passengers select a destination through a touchscreen interface. The mobility device then navigates independently through the terminal using onboard sensors before returning to its designated home location after the journey. WHILL reports that its autonomous services have completed more than one million rides globally.
Operational claims and expansion
WHILL says the service may help airports and passenger-assistance providers streamline mobility operations by reducing manual wheelchair returns, improving fleet visibility and allowing staff to concentrate on direct passenger support. The devices include 360-degree sensors, automatic obstacle detection and autonomous stopping capabilities designed for busy public environments. The company is also expanding into healthcare, hospitality and public spaces.
