Based on the linked source; automatically prepared and checked against the original report.
Milestone and footprint
WHILL announced on September 29 that its Autonomous Service had delivered more than one million rides. The company says the service operates at 28 locations across North America, Europe, and the Asia-Pacific region, using a fleet of more than 200 autonomous devices. WHILL attributes the milestone to its commercial airport deployments, which began in 2020.
Reported operating record
According to WHILL, the service recorded zero injury claims across more than one million rides. Its devices are CE certified, and the company says operations receive third-party security assessments. The stated safety architecture includes automatic braking, collision avoidance, stair and intrusion detection, continuous remote supervision, and human override. These are manufacturer-reported features and outcomes, not an independent assessment.
Expansion beyond airport rides
WHILL says demand for airport mobility assistance has grown alongside an aging population and a larger disability travel market. The company presents its deployment record as unmatched commercial scale in autonomous airport mobility. It also says the technology could support a broader platform coordinating terminal operations and eventually extending beyond WHILL’s own fleet. Its autonomous power chair received a CES Innovation Award in 2023.
