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Awards recognition
Savaria UK received Silver Awards in the Best Business Transformation and Best Innovation categories at an event held at Wembley Stadium, London, last week. The company said the recognition reflects its work on continuous improvement, operational performance and customer experience. The awards followed a customer service transformation programme introduced in 2025 across Savaria’s customer service operations.
Reported operational improvements
Savaria said the programme combined revised processes, proactive communication and new service-delivery approaches. Reported results include a reduction of more than 70 per cent in customer waiting times and an increase in Net Promoter Score from 66.7 to 74.2, above the company’s target of 70. The firm also reported operational savings of £10,000 per month and improved appointment updates and feedback processes.
Business context
Michael Hunter, Savaria UK’s vice-president of transformation, attributed the results to collaboration between frontline teams and business leadership, while saying the company intends to continue developing its service standards. Savaria’s portfolio includes Handicare stairlifts, Garaventa Lift platform lifts, through-floor lifts and premium glass home elevators. Its European operations sit alongside a broader accessibility range in North America.
