Based on the linked source; automatically prepared and checked against the original report.
Rare Accessible Suites
Wheelchair Travel says accessible suites are uncommon and may still contain barriers found in standard accessible rooms, including high beds, heavy doors and missing shower seats. The account identifies the Marriott St. Louis Grand Junior Suite as the only accessible suite the couple could find in St. Louis within their budget, excluding an Arch-view Four Seasons suite and extended-stay options.
Bathtub Seat Problem
The suite’s accessible bathtub lacked a compliant seat, according to the report. The hotel supplied a portable plastic chair with four legs, which the source says could not be securely attached to the tub and therefore violated ADA Standards for Accessible Design. Its grab bar forced backward positioning away from the handheld showerhead and controls, while unprotected metal legs slid and scratched the tub.
Hotel Response
Staff apologized but could not resolve the problem late at night, and the account says the bathtub became unsafe and inaccessible. After the couple contacted the hotel, its room operations manager apologized. The general manager later said accessibility issues would be addressed, including purchasing compliant bathtub seats. The couple paid about $375 and reported receiving no compensation; they planned to assess whether the promise was fulfilled.
