Based on the linked source; automatically prepared and checked against the original report.
Expansion roles
The appointments cover customer care, trade sales support, quality assurance and digital marketing. Karen Haines becomes Customer Care Manager, bringing more than 25 years’ experience in customer service, team leadership, sales support and operational management. She has led teams, developed service standards and received awards for customer service excellence.
Sales and quality expertise
Sam Anney joins as Sales Support Administrator after graduating recently. Working alongside the sales team, Anney will support eFOLDi’s mobility dealers and handle day-to-day trade-sales administration. Jo O’Neill becomes QA Manager, bringing 15 years in the medical-device industry. Her experience includes quality systems, regulatory affairs and monitoring device performance after market release.
Marketing and company priorities
Amber Johnston joins as Website & Marketing Assistant, using project-management experience to support eFOLDi’s website and digital marketing activity. Chief Financial Officer Mark Hays said investment in the team is central to the company’s expansion plans, with service for trade partners and customers remaining a priority. Separately, eFOLDi has reported the launch of an enhanced dealer portal for UK retailers and international distributors.
