Based on the linked source; automatically prepared and checked against the original report.
Performance gains
AJM Healthcare says its 2025/26 performance report records 97.6% of service users rating their experience good or very good. Formal compliments rose by more than 60%, while complaints fell 10% year-on-year to 0.44% of service users. The company also reports a nine-percentage-point increase in group-wide 18-week referral-to-treatment performance between the second and fourth quarters, reaching four percentage points above the NHS national average.
Service coverage and contracts
The provider says its wheelchair services now cover nearly 14 million people and directly support more than 100,000 registered service users. AJM reports 100% referral-to-treatment performance in Bexley during the final six months of the year, alongside results of 95% in Hertfordshire and West Essex, 94% in Cambridgeshire and Peterborough, and 92% in North Central London. It says it now runs five of the country’s 10 highest-performing NHS wheelchair services.
Next-year priorities
AJM identifies faster appointment and equipment-supply times, improved communication and closer examination of poor experiences as priorities. A service-user portal developed with DrDoctor is planned for the year ahead to support appointment management, communications and remote-care deployment. The company also mobilised services in Berkshire West and North Yorkshire and York, and was re-awarded the North East London ICB-wide service. Its management characterises the report as evidence of continued progress, while an NHS West and North London representative welcomed the overview and highlighted further improvement needs.
