In brief
- US notice: Model C2 version 3.00 and Model F version 3.01.
- Follow the official WHILL procedure for your device.
Who should read this
WHILL’s US notice concerns Model C2 and Model F. It announces firmware version 3.00 for C2 and 3.01 for F to address Bluetooth connection security.
What owners should do
Read the official notice and follow the manufacturer’s instructions for the affected device. WHILL directs owners to update using its official app. If you cannot connect or identify your device, contact WHILL support with the serial number.
Check local guidance
This summary refers to the US notice dated 29 June 2026. Owners in other markets should confirm the applicable update with their regional WHILL support team. Use the original notice below for the complete procedure and any subsequent changes.
Prepare for a support conversation
Before contacting support, gather the model name, serial number and the software version shown by the official app, if you can access it. Explain whether the problem is installing the app, connecting to the chair or completing the update. This gives the support team a clearer starting point.
Avoid guessing at a procedure intended for another model. If an on-screen instruction differs from the notice, stop and ask the manufacturer which guidance applies. This article explains the context of the notice; the manufacturer’s current procedure governs the actual update.
Our perspective: software belongs in the service plan
Connected features deserve the same ownership questions as replacement parts. When buying a chair, ask who provides software support, how you will receive service notices and what happens if you change phones. Keep the official support details with your purchase documents.
If someone helps manage the chair, decide together who will keep track of updates and support correspondence. A simple record of the date and confirmed version is useful when discussing later issues. Do not share device passwords or account credentials in public reviews or community posts.
