If a US airline damages your wheelchair, the Department of Transportation's final rule effective January 16, 2025 puts the airline on the hook: there is a rebuttable presumption that the airline mishandled it, the airline must repair or replace the device at its own cost, provide and pay for a loaner wheelchair while you wait, and reimburse you for accessible ground transport you had to arrange. Here is how the rule works in practice and the exact steps to claim what you are owed.
Ask how an alert is triggered, who receives it, which connection it needs and how delivery is confirmed. An SOS label alone does not establish a monitored emergency service.
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