Coverage examples from WHILL's US & Canada warranty policy and Pride Mobility's Jazzy Select warranty page; terms vary by brand, model and country, and the warranty card supplied with your chair governs. Verified 2026-10-17. General information only, not legal advice.
What is usually covered — and what isn't
Two real examples show the pattern. WHILL's US and Canada warranty covers the base and seat frame for five years, the seat and back cushion for two years, and electrical and mechanical components, batteries and tires (excluding innertubes for pneumatic wheels) for one year from the date you received the chair. Pride Mobility's Jazzy Select lists a five-year limited warranty on the frame, with 13-month limited coverage for electronics, drive motors and batteries.
The exclusions are just as standardised. WHILL excludes normal depletion of consumable and wearable parts — trim components, cushion covers, brake pads, innertubes and bulbs — unless the failure comes from a defect in materials or workmanship. It also excludes damage from abuse, accidents, improper assembly, operation, maintenance or storage, modifications, unauthorised repairs, and non-original parts. And notably, WHILL's warranty does not cover labour: the chairs are sold through distributors who provide warranty repair services and may charge for labour separately.
The lesson: frame coverage is generous because frames rarely fail; the parts most likely to need attention — batteries, electronics, tires — sit in the shortest tier. Whatever brand you own, read the exclusions with the same care as the coverage table, and remember these are examples: your warranty card governs your chair.
How to file a claim in six steps
1. Check your warranty card and owner's manual first. Confirm the failed part is within its coverage period and is not listed among the exclusions — a worn tire or a battery past its term will be declined.
2. Gather your paperwork: proof of purchase and the chair's serial number. Keep the serial number tag on the chair intact.
3. Contact the dealer you bought the chair from. Under WHILL's policy, warranty service runs through authorised sellers and the distributors who provide warranty repair services — the dealer is your first port of call, not the manufacturer.
4. Describe the defect clearly and let the authorised representative examine the chair. WHILL states that during the warranty period it will, at its discretion, repair or replace the product or the defective part found upon examination by an authorised representative.
5. Do not ship anything back without written authorisation. If the original seller is no longer in business, WHILL's policy directs customers to contact WHILL for a current list of authorised repair companies — never return a product without the manufacturer's prior written consent.
6. Keep a written record of every step: dates, names, reference or authorisation numbers, and what was agreed. If you own a Pride chair and need a starting point, Pride's warranty page lists its support phone number, 800-522-7391, alongside a downloadable warranty insert.
Limits worth knowing before you start
Three limits catch people out. First, geography: WHILL's published warranty is valid solely for products bought from WHILL or an authorised seller in the United States and Canada — it states plainly that it is not valid outside those countries. Your region's terms may differ, and consumer protection laws in your country may add rights on top of the manufacturer's warranty; WHILL notes its warranty sits alongside non-waivable statutory rights.
Second, the warranty covers defects, not life. A battery that has simply reached the end of its service life, or damage from an accident, is not a defect in materials or workmanship.
Third, unauthorised changes can end coverage. Modifications, non-original parts and unauthorised repairs are standard exclusions. Keep the chair maintained according to the owner's manual, use authorised service, and the warranty will be there when a genuine defect appears.
