Make the chair recognisable
Record the model and serial number, then take clear photographs of its condition and configuration before travel. Include detachable parts and the control arrangement. This gives staff a way to identify the equipment and gives you a reference when it is returned.
A handover record with a clear purpose
| Record | Purpose |
|---|---|
| Identity and contact | Connect the equipment with its owner. |
| Condition photographs | Show the configuration and visible condition before travel. |
| Approved handling instructions | Reduce guesswork about moving and preparing the chair. |
| Return arrangement | Make the intended collection point explicit. |
Use the manufacturer’s handling instructions
Prepare concise handling information from the approved documentation: how the chair is powered down, which parts may be removed and the specified handling points. Do not invent lifting points or disconnect components based on another model’s guide. Battery arrangements must be agreed with the carrier for the actual equipment.
Keep the short handover information attached in an appropriate place and carry a copy. A longer manual can remain available for reference; the immediate instructions should be easy to locate.
Agree where the handover and return happen
Clarify whether you use the chair to the gate and where it is expected to be returned. Keep this together with your assistance confirmation. The flight’s destination is not the end of the access plan: include the transfer from returned equipment to onward transport.
Check the equipment before leaving the return point
Compare the chair and its parts with your photographs. Look for missing items or visible damage and report concerns promptly through the airline’s process. If safe operation is uncertain, seek appropriate assistance rather than continuing simply to clear the area.
Keep the report reference and photographs with the journey record. Claims procedures and deadlines depend on the applicable arrangements, so follow the airline’s current instructions rather than assuming a general checklist settles them.
